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tel:82-32-681-4240

Customer Service

A company trusted by
customers with focus on basics

Product Inquiry F&Q
Product Inquiry F&Q
Trouble Symptoms and Measures by Each Product Type
Trouble Symptoms and Measures by Each Product Type
Product Support
Product Support
Trouble Symptoms and Measures by Each Product Type

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 [UV Sterilizer] The power doesn't come on.



Check the breaker and see if the cord is connected.

 [UV Sterilizer] When connecting the power, there is a beeping sound and then the power does not come on.



There is a malfunction of the PCB control panel so that part needs to be replaced. 

 [UV Sterilizer] The sterilizer keeps turning off during use.



Please check the time setting reset when retying the cord wire and turning the circuit breaker ON/OFF

 [UV Sterilizer] The sterilizer keeps operating.



Check the setting time and see if the control panel PCB continuous button is cancelled. 

 [UV Sterilizer] The lamp was replaced but it still does not work.



The fuse inside the sterilizer needs to be checked and the ballast needs to be replaced.

 [UV Sterilizer] The lamp keeps blinking.



Check that the socket and both ends of the lamp are well connected, and double-check the lamp’s condition.

 [UV Sterilizer] The lamp life is short.



UV lamp maintenance time, about 8000 hours, 3~6 months; the lamp life varies depending on the using environment

It may also occur due to aging of the ballast. Please check the ballast replacement cycle.

 [UV Sterilizer] The entire lamp does not come on.



The ballast lasts about 2 to 3 years. Please check the ballast replacement cycle.

 [UV Sterilizer] The lamp stays on even when the door is opened.



Please check to see if the sterilizer door switch is working properly.

 [UV Sterilizer] Only cold wind comes out.



Check the upper right fuse, and see if the bimetal and heater on the top of the product have gotten old.

 [UV Sterilizer] The temperature does not go up in the temperature setting.



Check the temperature setting and there may be deviations in the set temperature according to the using environment. 

 [UV Sterilizer] The drying function does not work.



Check the upper right fuse and seeif the bimetal and heater on the top of the product have gotten old. 

 [UV Sterilizer] The sterilizer is too hot.



Continuous use at a high temperature may increase the temperature inside and outside the product.

It is recommended to use the settings described and explained in the how to use each product section. 

 [UV Sterilizer] The noise of the fan is too loud.



The fan replacement cycle is 3 years, so check the replacement cycle and replace, or remove foreign substances.

 [UV Sterilizer] The cord line is burnt.



If a short circuit occurs due to water cleaning and the cord wire is loose, contact resistance may occur and heat may be generated. 

Please check the code line and the section describing how to use it.

 [UV Sterilizer] The sheath of the cord was peeled off.



Cord line management is needed because of the cord line melting from high temperatures and sharp areas.

 [UV Sterilizer] The sterilizer door won't close.



In addition to checking the position of the door hinge and the position of the magnet, replacement is required if the magnet is aging.

 [UV Sterilizer] The sterilizer door won’t open



The handle is probably damaged and needs to be replaced. 

 [UV Sterilizer] The power does not come on after being cleaned with water.



After water drying, it is necessary to check whether there is any abnormality in each product part’s operation. 

If water penetrates inside and outside the sterilizer, it may cause product failure or fire. 

 [UV Sterilizer] The disinfectant alarm keeps ringing.



Check the control panel setting time.