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Customer Service

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Trouble Symptoms and Measures by Each Product Type

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 [UV Sterilizer] The circuit breaker keeps falling off.



Check the replacement cycle of the expendables (parts) and apply for A/S with us.

 [Hand Sterilizer] The hand sanitizer won’t spray.



The nozzle may be clogged due to foreign substances in the alcohol fluid after washing and during storage if not used for a long time. 


 [Hand Sterilizer] The hand sanitizer is continuously sprayed.



If the disinfectant solution overflows when replenishing, check for the cause of sensor failure and if there are foreign substances on the outer surface of the sensor.


 [Hand Sterilizer] The hand sanitizer spraying is malfunctioning.



Check if there is any foreign substance on the outer surface of the sensor and check if the sensor is working properly.


 [Hand Washing Station] Water is leaking from the faucet



If the water does not leak when the faucet is closed, the ball valve needs to be replaced, and if it leaks, the faucet needs to be replaced.

 [Hand Washing Station] Water does not come out even when I step on the pedal.



It is necessary to check if the pedal welding part has fallen off, or if the spring gap and the ball valve have deteriorated.

 [Hand Washing Station] The pump for liquid soap was broken.



The liquid soap bottle needs to be replaced. 

 [Rice Cooker] “Number 31” error appears.



The central temperature sensor is broken and needs to be replaced.

 [Rice Cooker] “Number 12” error appears



It is necessary to check the gap of the thermal sensor on the plug part.

 [Rice Cooker] The cooker ignites and then turns off in the middle, and the ignition does not work.



Check the gas valve ON/OFF and ignition related parts. 

 [Body Sterilizer] The alcohol spray does not work.



Check the display for sign of operation and replenish the alcohol fluid 

 [Body Sterilizer] “E8” error appears



It is necessary to check if the alcohol needs to be replenished, and whether the alcohol bottle level sensor connector is reconnected.

 [Book Sterilizer] What is the expendables replacement cycle?



UV lamp maintenance time, about 8000 hours, 3~6 months; the lamp life varies depending on the using environment 

When the air freshener is depleted replace it, and it needs to be replaced when the filter has been used about 2,900 times. 

 [Book Sterilizer] What is the average operating time and setting method?



Average operating time is 2 minutes, please adjust settings when the device has been shut off. 

 [Cutlery Sterilizer-wet] The circuit breaker keeps falling off.



Check to see if water has entered into the internal parts, if other parts are broken, or if the breaker capacity is insufficient. 

 [Cutlery Sterilizer-wet] How much water is needed? 



Fill about of a cutlery container with water.